Service modules

• Designing consistent process chains through end-to-end process management
• Assimilating processes as part of a post-merger integration
• Automating and integrating processes as part of business process platform management

Service modules

• IT outsourcing and insourcing: Concept design and implementation of process changes while switching IT service providers
• Business process outsourcing/insourcing: Design and implementation of process changes while outsourcing or integrating departments or business activities

Service modules

• Service and product management, method-driven definition and development of service modules
• Concept design of service contracts (e.g. SLA and OLA)
• Service-level management, monitoring and optimizing services
• TIL management, planning and implementing ITIL processes

Service modules

• Identifying and minimizing process and function risks through process-oriented risk management
• Fulfilling external requirements such Sarbanes-Oxley, 8th Company Law Directive (EU) and Basel II through a process-oriented implementation
• Designing and implementing a method-driven concept for risk management systems

Service modules

• Creating a method-driven concept for continual process improvements
• Analyzing the current process structures to identify optimization potential
• Implementing an approach model to transform processes, identifying and planning new processes, as well as introducing new and remove old processes
• Analyzing individual modules through process reporting
• Monitoring business activities to capture real-time data and improving process services (e.g. cycle times, costs, volumes)
• Managing process performance and analyzing process costs and KPIs through Business Intelligence and performance dashboards
• Comparing processes using benchmarks

Service modules

• Process-oriented IT construction planning and migration planning
• Service-oriented IT portfolio management
• Service-oriented architecture management
• COBIT management / optimization of added IT value
• IT governance / optimization of IT operations

Service modules

• Analyzing BPM requirements
• Executing a strategic BPM implementation
• Creating a concept of BPM structures, BPM processes and management tools (e.g. BPM process model, balanced scorecard)
• Setting up a BPM organization / BPM institutionalization
• Providing BPM coaching and training

Service modules

• Modeling and visualizing of corporate architectures
• Creating process maps
• Modeling products and services
• Modeling data, information and knowledge
• Modeling organizational structures
• Modeling infrastructures and IT system landscapes
• Presenting relationships and dependencies across the modules
• Analyzing effects of situational changes and impact analyses

Service models

• Transferring system and technical requirements from related business processes
• Identifying and defining the need for IT customizations with respect to different process options
• Publishing the methodology for a model-based, integrated business and IT concept
• Supporting the process-oriented test concept
• Ensuring the further development of the IT system through continuous alignment

Service modules

• Analyzing and defining the process scope
• Estimating the time and resources required to document the process
• Selecting suitable methods (approach, techniques, modules, objects)
• Creating handbooks on conventions and modeling
• Selecting tools (e.g. ARIS, VISIO)
• Implementing and administering the selected tools
• Analyzing the process and conduct interviews
• Modeling the process (actual, target) to clearly present complex relationships
• Inspecting the process and getting approval from the departments
• Publishing the process (Word, Excel, PDF, Intranet)
• Implementing the targeted processes through staff training and project management
• Offering training for the BPM tool and/or for modeling methods

BrainBPM!  concentrates on processes and can optimally support a wide range of application fields. You can learn more about the various service modules on the following pages.